Visitor
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2 Messages
"Your Xfinity Internet service is not active" upon login to a wifi hotspot using my credentials.
Just as the subject says. When I try to sign in to access an xfinitywifi hotspot, it jumps to a webpage that says "Your Xfinity account is not active." I have an xfinity account that I pay for and my home internet on my modem router works. How can I fix this issue so I can get access to use the xfinitywifi hotspot like I'm supposed to be able to?
XfinityGabriel
Official Employee
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2.2K Messages
2 years ago
Hi, @jcdieterle! Thanks for taking the time to visit XFINITY over our forums page for help with accessing that hot spot. I love being able to use hot spots when on the go to save on my data usage, so I understand the importance of getting this fixed. I am sorry to learn about this experience. In order to research this further, would you mind sending us a direct message with your first/last name, XFINITY ID, and full address so I can ensure I am working on the correct account?
You can start by clicking the "direct message" icon in the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a private message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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user_obpdok
1 Message
2 years ago
I have the same problem. I cannot send a direct message because there is no direct message icon on my web page. I also downloaded the "XFinity Wifi Hotspots" app on my phone but when Iog in I get a "Authorization Failed Unauthorized Service" message. I am a Comcast customer, I can log in on the Web.
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user_7h9pn6
1 Message
1 year ago
Yeah, I'm having the same issue.
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