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user_ze7ou2
1st Topic

Visitor

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4 Messages

09/12/2026 1:06 AM

Your Xfinity account is already linked to another Peacock account

I've been trying to reconnect my Peacock account since we moved out to a different place. But unfortunately I can't make it happen! I would love to be able to watch the Premier League again!

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4 hours ago

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XfinityMatthew

Official Employee

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2.2K Messages

10 hours ago

Hello @user_ze7ou2 Sorry to hear that Peacock is giving you some trouble. We can certainly get this escalated if needed. Can you check if it shows activated for you at Xfinity.com/yoursubscriptions. 

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XfinityEricB

Official Employee

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3.6K Messages

Thanks! What is the error you get when logging into the Peacock app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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XfinityMatthew

Official Employee

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2.2K Messages

Please send us a direct message with your full name and service address. We can look into next steps from there. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "Start New Conversation" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 
How to: Direct messaging withing the forum.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

4 hours ago

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user_ze7ou2

Visitor

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4 Messages

Thank you! I just sent it out to you guys! 

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4 hours ago

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EG

Expert

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120.9K Messages

5 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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