Your Xfinity account is already linked to another Peacock account?

Thanks for reaching out @mluczak! this sounds like a Peacock Premium activation or entitlement issue, and I can understand how frustrating it is when the subscription appears active but still won’t let you watch content.

To help narrow this down, can you please confirm a few details?

1. When you sign in to Peacock and try to watch something, what exactly do you see?
• Does it ask you to upgrade?
• Does it show an error code?
• Does it say your subscription is inactive?

1. Have you signed in to Xfinity Membership and attempted to redeem the Peacock benefit there? For Platinum and Diamond Xfinity Rewards members, the Peacock offer must be redeemed through the Xfinity Membership portal before activation can complete. For steps on redeeming the offer, our official guide can be found here:
• https://www.xfinity.com/support/articles/peacock-premium-offers#:~:text=Diamond%20or%20Platinum%20tier%20Xfinity%20members%3A%20Redeeming%20your%20offer%20for%20Peacock%20Premium%C2%A0

1. Have you recently moved or transferred services to a new address? A move or account change can sometimes affect how the Peacock entitlement is linked.

You can also review the official activation steps here:
https://www.xfinity.com/support/articles/peacock-premium-offers

Once we know what you’re seeing and whether the benefit was redeemed through Xfinity Membership, we can better determine whether this is a redemption issue, an activation issue, or an account-linking issue.

I see you’ve also sent us a Direct Message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait to be invited to send a direct message by an Official Employee.