Skip to main content
user_yyacrf
1st Topic

Visitor

 • 

2 Messages

Wednesday, January 21st, 2026 12:27 AM

Your Xfinity account is already linked to another Peacock account

I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Peacock account. How can I get this resolved and activate my included Peacock Premium service?

Question

 • 

Updated 

2 hours ago

5

1

0

Oldest First
Selected Oldest First
XfinityThomasA

Official Employee

 • 

3.2K Messages

3 hours ago

Hello, user_yyacrf! Thank you for taking Xfinity with you into your new home! You may need to manage your existing subscription to avoid multiple active subscriptions and corresponding charges. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation. Please let me know if this helps.

 

2

0

user_yyacrf

Visitor

 • 

2 Messages

@XfinityThomasA​ Thank you, but I have tried that process already. When I log into my Peacock account, it shows that I do not have any active subscriptions.

Like

Reply

2 hours ago

0

XfinityThomasA

Official Employee

 • 

3.2K Messages

You're welcome, user_yyacrf. Are you using the email you used to begin your new services to activate your Peacock included with your service? Is it the same email when you log into your Peacock account?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here
// -->