"Your Xfinity account is already linked to another Peacock account."

I recently moved and created new xfinity account address and I get this error when trying to activate peacock. If its relevant, I still see my old account address on xfinity. How do I fix this? I was using peacock before successfully at my previous address.

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XfinityEva

Official Employee

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2K Messages

3 hours ago

Hi there @user_iegj4y

Thank you for using Xfinity for your new home! Have you been able to link your accounts? https://www.xfinity.com/support/articles/switching-between-multiple-accounts.

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user_iegj4y

Visitor

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3 Messages

I also tried unlinking old accounts and that gave an error too

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3 hours ago

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user_iegj4y

Visitor

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3 Messages

"Something unexpected happened" when I try to unlink accounts.

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3 hours ago

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XfinityEva

Official Employee

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2K Messages

Thank you so much, we can check the account details through direct message. Make sure to include your full name, previous address, new address.

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3 hours ago

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Customer Service

user_iegj4y

"Your Xfinity account is already linked to another Peacock account."

XfinityEva

user_iegj4y

user_iegj4y

XfinityEva

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