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user_53n47v
1st Topic

Visitor

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2 Messages

Saturday, May 10th, 2025 4:55 PM

Your Xfinity account is already linked to another Peacock account.

I recently changed my Xfinity account to just the Gigabit internet plan and am trying to activate Peacock Premium. I cannot activate the Peacock Premium which is part of my Gig Internet Service as it says "Your Xfinity account is already linked to another Peacock account." I keep getting the following message when trying to activate my Peacock Subscription.

We have reset the password on the Peacock account and made sure the email address for the Peacock account matches my Xfinity account.

Please advise on how to fix this issue.

Question

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Updated 

3 days ago

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XfinitySara

Official Employee

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1.7K Messages

3 days ago

Hey there, @user_53n47v! Thanks for taking time out of your day to visit the Xfinity Community Forum with your Peacock Premium concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what our team can do to help! We're great to work with because we'll always do our best to support you and your household however we can :) Our direct access to Peacock subscriptions is limited, but we've seen various scenarios and should have a way to answer this for you. Is it possible that you originally signed up with any other email address? Matching the email on your Xfinity account isn't always what you need to do to switch plans. If there are any other email addresses you could possibly try, I highly recommend signing in another way to see if you can access the existing account to make changes. Please let me know if this helps! Otherwise, we may have to take a closer look at things, which we're happy to do.

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user_53n47v

Visitor

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2 Messages

I have a regular peacock account that is linked to the same email that I use for my Xfinity account. There are no other email addresses that I can use. When I login to Peacock, it still asks to pay to subscribe to Peacock Premium. When I try to activate through the Xfinity website and then be directed to Peacock, it still says my account is linked to another Peacock account.

What else can I do?

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3 days ago

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XfinitySara

Official Employee

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1.7K Messages

@user_53n47v - We'll pull up the account and see what else we can try, not a problem! Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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