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user_3ck7dm
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Wednesday, April 3rd, 2024 9:04 PM

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"Your Xfinity account is already linked to another Peacock account" even though it is not.

Saw a lot of similar errors in the forum about this error with no straightforward resolution other than to DM customer service.

I had Peacock through signing up for Gigabit ethernet and recently moved. I think the Peacock subscription is tied to my first address and when I closed that account it removed my subscription from my Peacock account. When I try to use the account associated with my new address to activate Peacock, I get the error "Your Xfinity account is already linked to another Peacock account". This is the link I try to use and I've tried many times but it fails: https://customer.xfinity.com/activate-peacock

Question

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Updated 

11 months ago

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XfinityAntoine

Official Employee

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1.4K Messages

1 year ago

Thanks for reaching out, carlo.stearns. I'm so sorry you're having Peacock issues. I'd be more than happy to take a look. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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  • Click "Sign In" if necessary
  • Click the "direct messaging" icon or https://comca.st/3lv0gXz
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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user_453bio

3 Messages

11 months ago

Xfinity Assistance is the worst chatbot customer service I've ever experienced. It's impossible to connect with an agent.

I am having the same problem as everyone else. When I try to activate my peacock services, I get a "Your Xfinity account is already linked to another Peacock account. Here’s How to Find It"

Please help me actually use the Peacock benefit before I cancel XFinity entirely...

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