Visitor
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3 Messages
your use of ai is driving customers away
there is no way to explain the issue via the chat assistant or calling 1-800-xfinity! literally no way to tell a live person that a landscaping company work at a neighbors house where our cable runs from cut the line. the ignorant ai via chat or phone only allow one choice. there is no way to tell someone, hey we know what the issue is, a company cut the line. this is pathetic, wasting my time and the outrageous price charged there should be a human available to talk to... instead the know it all ai wants to reset the modem and text me in ten minutes or trying the cable tv option it wants to restart the cable box and wait 10 minutes. horrible service, this sucks that i cannot efficiently get help!
XfinityEmilyB
Official Employee
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2.1K Messages
3 days ago
@pandope Welcome to our community forum! Thank you for reaching out so we can report the cut cable line to your local team so it can be repaired in a timely manner :). I know you didn't have to go out of your way to bring this to our attention and I apologize you faced trouble when trying to let us know over the phone. Your efforts are greatly appreciated!
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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pandope
Visitor
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3 Messages
3 days ago
after going back to the xfinity page i checked my scheduled appointments. it showed one from 5pm-7pm today with openings for 1pm-3pm or 3pm-5pm, if i can get it fixed faster i want that and chose 1pm-3pm in the select a new time that works for you and received a conformation.
surprise there was a system glitch and i should not have been able to choose that time. i found this out because a human being called me from the local support (ann arbor area) 1-888-266-2278 to say nobody is available until the 5pm-7pm time slot.
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