6 Messages
Your Support AI chat is hacked.
I was seeking help with my internet and the agent was trying to sell me an ipad from a sketchy link for $7. This is absolutely unacceptable. After I logged off the chat my account was attempted to be logged into multiple times as Comcast was texting me two point verification log in codes. I have provided a screenshot. I will be changing services due to this blatant disregard for my personal information.
EG
Expert
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110.2K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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880 Messages
1 year ago
Good afternoon @user_hjj8x7. We can further investigate this chat and see what happened. When you have a moment, please send our team a direct message with your full name and full address. Thanks!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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