Hello, can someone explain to me why I keep getting the following error message when I'm logged into my account, but not when I try to look at plans when I'm logged out? Because it seems to me that xfinity doesn't want their existing customers to be able to edit their plans online, even if it is to add services. And it's actually ridiculous that even when I call the number, all they do is try and up sell me and not listen to the actual problem I'm experiencing. How can I know what I want in a plan, when you literally will not let me see or edit mine? Insane.