@user_cv3kal We're human on this end of the screen, how can we help you with your modem? You can find information about modems and the plans they can support by viewing our device information page.
So I have a Motorola MB8611 modem and a Netgear RAX35 wireless router. My internet plan is up to 2gbps. I see the bottom light on the modem is flashing green, should be blue to indicate 2gbps I believe. According to "My Info": "Your modem isn’t optimized for the plan you selected." even though it's on the compatible modems list.
guido542350, Hello there, and thank you for reaching out to Xfinity Support. The only modems that are compatible with our 2-Gig speed are our XB8, preferred, and our XB7 at the very least. Customer-owned modems are not currently compatible with our X-Class speeds. We do have promotions available that include our modem rental and unlimited data at no additional cost. Would you be interested in learning more about these offers?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
If that's the case, why is my modem listed as being compatible? And you're also telling me that your so-called 'compatible modems' list isn't accurate and therefore useless? Just WOW...
guido542350, Let's take a look at your account and see what's going on.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for your reply. I sent a DM but only included my name and address as you already know what my issue is. In the meantime I've also noticed that my internet connection is dropping at least 5-6 times every day. Should I send another DM?
XfinityBradM
Official Employee
•
1.1K Messages
2 months ago
@user_cv3kal We're human on this end of the screen, how can we help you with your modem? You can find information about modems and the plans they can support by viewing our device information page.
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