Skip to main content
Strix_varia
1st Topic

Visitor

 • 

1 Message

Saturday, June 27th, 2026 8:31 PM

"Your device details are unavailable"

I'm trying to create a UPS label to return my modem to Xfinity, but I keep getting the error message "Your device details are unavailable at this time." I've tried several times over the last 3 days.

Question

 • 

Updated 

18 days ago

33

2

0

Oldest First
Selected Oldest First

Community Best Answer

XfinityAbel

Official Employee

 • 

444 Messages

28 days ago

Thanks for taking time to post on our Xfinity Community Forums page, @Strix_varia. I'd like to do everything I can to help. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

 

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it

0

0

XfinitySara

Official Employee

 • 

2.7K Messages

18 days ago

@Strix_varia - Thanks again for allowing our team the chance to help with this! It sounds like you were successful in returning the equipment via a UPS Store location after we discussed your options, and I'm so glad that worked out for you :) If you ever need anything else, please don't hesitate to create a new post to get started, and we'll be here to support you however we can!

0

0

forum icon

New to the Community?

Start Here