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user_hwaf02
1st Topic

1 Message

Sunday, December 1st, 2024 2:31 PM

Your customer service system is broken

I've tried multiple times to get this stupid form to work. Call me at the contact info you have on file. Erroneous and undisclosed $50 collections on my credit. Comcast has never contacted me directly or sent a letter in the mail to identify this charge. I have disputed it with the relevant credit agencies. Contact me directly to get this resolved. I do not do text messaging for business so don't bother with that. 

[Edited: Personal Information] You should have the rest of my information on file. 

Question

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Updated 

4 months ago

 • Edited

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XfinityThomasD

Official Employee

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1.2K Messages

5 months ago

user_hwaf02 I can understand the concern with this and am sorry to hear that no notification was received. Our team can certainly help look into this and create an escalated ticket for further research if needed. Since we are a digital team, we do work solely through the forums and DMs on this platform, and if you'd prefer to speak on the phone, our customer service number is 1-800-XFINITY (394-6489). 

 

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user_fjfphx

1 Message

4 months ago

Why does your customer service number not connect? 

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XfinityRaul

Official Employee

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1.9K Messages

Hello, @user_fjfphx. I'm not sure why the customer service number is not connecting but I can definitely help you through here if you'd like. How may I assist you today?

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