Your customer service rep lied to me

@user_lvtmhx

 

Thank you for reaching out to our social media team, it’s great we can connect this way! I understand how concerning it is to receive a bill higher than expected.

 

I'll be happy to look at your account to see what new promotions and offers we have for our existing customers to find you a price that fits your budget for the services you love and need!

to get started please send me a direct message.

 

To send a direct message:

Click "Sign In" if necessary.

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.