Visitor
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1 Message
Payment Arrangement [Edited]
[Edited: "Inflammatory"] I am in a tight spot with money due to a broken leg so I talked to an agent and he assured me he could set up a payment arrangement. A few days later I loose all my service. The agent LIED to me he didn't do anything.
[Title Edited: "Inflammatory"]
XfinitySeth
Official Employee
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1.2K Messages
34 minutes ago
Hello user_p4mn9h, and thank you for stopping by to share your concerns. First and foremost, I'm sorry to hear about your leg, and hope you're recovering well 🙌 Regardless of the situation you're in, it's never our intention to mislead or misinform you about anything pertaining to your account, especially on the billing side, so I'd be happy to review your account to confirm our options for getting your service restored 👍
To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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