Visitor
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2 Messages
Your customer and internet service is terrible. Would not recommend xfinity to anyone
Your site crashes every time I try to leave a review about the terrible service I received. Why is that xfinity?
Are you trying to censor people from speaking about your financial abuse, hidden fees, and hiking up of your prices?
Or that you don't want people to know their customer service workers are mean, unhelpful, and intentionally mislead your customers so you can take our money?
You need better customer service reps, and better communication with your customers. I would not recommend xfinity to anyone, and consistently have issues your services.
XfinityRoberto
Official Employee
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2.1K Messages
20 hours ago
Hi there. I am sorry to hear that you are having troubles while trying to leave a review. We are not trying to censor any reviews, we welcome reviews this way we can see what we need to work on and provide a better experience for you. @user_aof5ay, have you tried to clear out your cache and cookies and then try to leave a review again?
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user_lub9u2
Visitor
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1 Message
7 hours ago
The number one way you could improve customer service is to allow customers to contact customer service.
The xfinity virtual assistant sends customers in an endless loop, ultimately determines that it can't solve the problem, and then offers to reach out in an hour to see if you're still experiencing a problem. You respond to the text saying the problem wasn't resolved? "Our network diagnostics report that the issue has been resolved and your devices are online. Do you need assistance with something else?"
It took me 2 days of fighting with the virtual assistant before FINALLY getting through to a human (or at least I hope it was a human... they sounded like AI, but since they were like 7% helpful I'm assuming it was an AI tool masking the actual support agent's voice, not an AI agent). Unfortunately the call drops after ~40 minutes of not solving the problem, and then I'm back to square 1 trying to get past the virtual assistant.
At a certain point, it just feels like Xfinity is intentionally gaslighting customers into giving up and living with whatever the issue is. If there were literally ANY OTHER ISP available at my address, I'd happily ditch Xfinity and never look back.
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