3 Messages
Your account is already linked to another Peacock account
I'm a diamond member and had Peacock through Xfinity until they stopped the promotion I think in August of 2023. In December of 2023, I noticed Xfinity started another offer for free Peacock for diamond members. When I try to activate Peacock, I get the above message.
I logged a case with customer service on January 25th and have had at least 10 conversations with agents, all of which I started. On 4 separate occasions, I was promised a manager would call me back - never received a call - not once! I cannot believe the service level Xfinity is putting out, I'm extremely frustrated and have no way of escalating this issue!! I literally cannot get past the first line of agents, absolutely mind boggling!
I'm posting here out of desperation in hopes that I can talk to somebody who won't ask me all the same questions and then make promises they won't keep.
XfinityShawn
Official Employee
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1.4K Messages
1 year ago
@user_dcx681 My team can help you with your Peacock concerns. Do you currently have Peacock or a subscription?
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XfinityShawn
Official Employee
•
1.4K Messages
1 year ago
@user_dcx681 We can take a deeper look into this for you. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_dcx681
3 Messages
1 year ago
Update: still getting the runaround on this case. Had some action but now I'm told they'll have an update closer to the "expected resolution" date. I asked what that date is and apparently, there isn't one on my case.
Does anybody have an escalation point in the states that I can contact? This shouldn't be that hard to fix, Xfinity just needs an experienced person to take time and look at it. It's taking more of their time dealing with my whining than just getting it resolved the right way.
Thanks in advance for ANY help.
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