5 Messages
Your 2 Chat techs deleted my network trying to fix it
I have had my internet dropping for almost 3 years now. I lose all internet on my laptops, tv and computers every 15-30 min for 1-2 minutes. IT is annoying, well my game was dropping connection so much I got some help from them. Turns out 1 of the comcast nodes are losing packets:
20% - 30% packet loss > be-36141-cs04.seattle.wa.ibone.comcast.net
I just chatted with 1 of your techs for 30 minutes, after 20 min he told me to wait, I did, then asked him if he was still there 30 min into it.
Then chat tech number 2 took over for some reason, asked me to repeat everyTHING!@!!!!!!
So mad, then he asked for my Mac address on the router and asked if he work on it, I said yes. Now my wifi network is just gone. Seems he deleted it. I rebooted the router, I guess I need to set it up again, using my phone for internet. Your support [Edited: "Language"] by the way. Spent 90 minutes to get everything worse off. Please refund me for the last few months. I am looking for another internet provider now.
user_dzf4s6
5 Messages
7 months ago
I had to hard reset the router as tech number 2 [Edited: Language] it up so badly that it only worked if you were hardwired into it. Wifi is back, and I am back at square 1, trying to get my internet from dropping every 15-30 min all day every day for the last 2-3 years.
(edited)
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EG
Expert
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110.3K Messages
7 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Nebby5k
5 Messages
2 months ago
Comcast’s Incompetence Ends Now – Fix Your Network or Face the Consequences
For 1.5 years, Comcast has knowingly ignored a severe, persistent network issue affecting customers in the Pacific Northwest. The primary culprit? "be-36141-cs04.seattle.wa.ibone.comcast.net"—a failing ibone node causing severe packet loss, rubber-banding, and degradation of streaming and gaming performance.
Let’s be crystal clear: this is not a case of ‘traceroute packets not being prioritized.’ That tired excuse does not hold up under scrutiny. If that were truly the issue, then other ibone nodes would exhibit the same behavior. They do not. In fact, other ibone nodes, including "be-2411-pe11.seattle.wa.ibone.comcast.net," return packets consistently and do not cause these performance problems.
This is proof that Comcast’s backbone infrastructure is at fault—specifically, the mismanagement of certain nodes like be-36141-cs04.seattle.wa.ibone.comcast.net and others that exhibit similar failures. The degradation at these nodes is not normal, not unavoidable, and not an issue that should be ignored. It is a direct result of either oversubscription, poor network management, or outright negligence.
I have conducted extensive testing from multiple cities, ISPs, networks, machines, and connection types (wired, wireless, different routers, and even different providers when possible). The results are irrefutable:
Comcast, this is your final warning.
You are charging premium prices for a network that is not functioning as advertised. You have ignored hundreds of complaints over the past 1.5 years, hoping the problem will simply go away. It won’t. Fix your infrastructure.
If this issue is not resolved within three weeks, I will dedicate every resource at my disposal to exposing Comcast’s gross negligence and failure to serve its paying customers. I will launch a public awareness campaign, a website, and leverage my nearly 2-million-subscriber YouTube channel to spread the truth about your overpriced, underperforming service.
Even if I convince 500 people—or thousands—to reconsider giving you their business, it will be worth it.
This is not a request. This is an ultimatum.
Fix your network. Now.
-N
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