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user_9znpea
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Visitor

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1 Message

Thursday, July 23rd, 2026 11:27 PM

you won't let me cancel my TV service!!!

i am trying to cut the cord but keep comcast for internet and telephone. the website won't let me do it, forcing me to the call center. the call center is unable to generate the consent form and so i am on minute 37 of waiting for them. they say it is a system problem. you cannot keep someone as a customer against their will!

Question

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Updated 

2 hours ago

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EG

Expert

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119.5K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinitySara

Official Employee

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2.7K Messages

2 hours ago

Hello there, @user_9znpea. You've come to the right place! Our team can certainly help facilitate the changes you're looking to make, and it would be my pleasure to get started with you today! Could you please send our team a direct message to continue?

 

How to send us a direct message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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