Visitor
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1 Message
YOU SHOULD BE ASHAMED
Hello, our neighborhood has been without Wi-Fi for two weeks. That is two weeks of disrupting lives, livelihood, and putting people’s health and safety at risk. I drove by an Xfinity technician, parked at the entrance of our subdivision doing nothing. Sitting in the vehicle with a repair truck and not working at all. Your service and responsibility is no different or less important than the power company itself. It is absolutely atrocious that it has taken this long to restore service and to top it all off you are sending out bills for services that have not been provided. Even when the service was operating, it was constantly failing and impossible to get customer service of any kind - human or otherwise. You have affected my mother’s health, my work and my community’s ability to function. You have no customer service, no care and no consideration.
XfinityAmandaB
Official Employee
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2.9K Messages
5 hours ago
Thank you so much for reaching out regarding not having services in your area. As you know, winter storm Fern did damage our network and infrastructure in some areas. As always, we will work as quickly and safely as possible to restore your service, but please be aware that technicians typically must wait for local power companies to first restore power to your neighborhood and deem the area safe to enter before allowing our teams into the area to repair our network.
It's possible that public power could be restored to your home or business (or that you have a power generator), but the location of the Xfinity (or Comcast Business) network serving your neighborhood still doesn't have public power, which must also be restored before your services can work properly and before repairs can be completed.
As for billing, that would continue as normal, but you can always request adjustments for the time you are without services once they are restored, using our Xfinity assistant or the steps provided below once services are restored. We have also opened up free Hotspots as well for customers and non customer to help stay connected. If you haven't already checked to see if there is one near you already, you can check here.
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