YOU SHOULD BE ASHAMED

Hello, our neighborhood has been without Wi-Fi for two weeks. That is two weeks of disrupting lives, livelihood, and putting people’s health and safety at risk. I drove by an Xfinity technician, parked at the entrance of our subdivision doing nothing. Sitting in the vehicle with a repair truck and not working at all. Your service and responsibility is no different or less important than the power company itself. It is absolutely atrocious that it has taken this long to restore service and to top it all off you are sending out bills for services that have not been provided. Even when the service was operating, it was constantly failing and impossible to get customer service of any kind - human or otherwise. You have affected my mother’s health, my work and my community’s ability to function. You have no customer service, no care and no consideration.