Hello @user_1w1ijd, thank you for reaching out to us on our Community Forum! We'd be happy to take a closer look at your modem shipment concern. To better assist, can you let us know which service this modem is for? Have you checked the status of the shipment through the Xfinity app? Any additional details you can provide, such as the service ordered and what status you're seeing, will help us point you in the right direction.👍
EG
Expert
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121.8K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMelinda
Official Employee
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407 Messages
58 minutes ago
Hello @user_1w1ijd, thank you for reaching out to us on our Community Forum! We'd be happy to take a closer look at your modem shipment concern. To better assist, can you let us know which service this modem is for? Have you checked the status of the shipment through the Xfinity app? Any additional details you can provide, such as the service ordered and what status you're seeing, will help us point you in the right direction.👍
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