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user_amn1yw
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1 Message

Monday, September 30th, 2024 6:02 PM

You guys are sorry

Tech guy came to appointment to fix the internet, I went out to drive way to greet and he drove off. Came back about 30 mins later I was in bedroom trying to get my daughter asleep nursing. I come out and he was gone again. Try to call and can’t get a hold of ANYONE! Talk about being [Edit: Language]. What a joke Xfinity. I’ve waited all day for [Edit: Language]

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19 days ago

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XfinityMartyR

Official Employee

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1.4K Messages

19 days ago

 

user_amn1yw Thank you for reaching out! I'm sorry to hear about your experience with our local technician. We would be more than happy to ensure you are scheduled for another appointment. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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