Visitor
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1 Message
You [Edited] everything up now fix it
[Edited: Personal information removed]
over 12 hours of trying to fix an issue you created today out of the blue with my modem. You screwed up badly, now a tech has to come to the house. The appointment time does not work. You need to be here at 9:00 am. You cost two working adults a day of pay and are now working on two days. Who reimburses us for lost time!??? Get here tomorrow 9:00 am
XfinityAmandaB
Official Employee
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2.7K Messages
22 days ago
Hello @user_gwfrw9, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I'm sad to hear about your experience and would love to look into this more for you and see what we can do to get you taken care of. As for the technician window, it is just a window of time of when they can show up and not for the entirety of the appointment, as they have multiple people they are taking care of in a day. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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