Visitor
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1 Message
You constantly email about sharp increases in my internet plan
PLEASE CONFIRM THE FOLLOWING.
Early this week I locked in five years of a 300 mbps at $45 per month. I also switched my phone fro T-Mobile to Xfinity.
Since Xfinity [Edit: Inappropriate Language] everything up, I MUST HAVE EXPLICIT CONFIRMATION THAT MY OLD SERVICE IS TERMINATED AND MY NEW PLAN IS IN PLACE.
I had no in/out telephone service overnight, spent 2.5 hours on a friend’s borrowed phone the next morning, drove way out Duke St. to your store where a great kid fixed it in 10 minutes. I then had no internet, more time on the phone. I was on the phone with your people on Monday from 8:30 am to 5 pm.
I explicitly rejected your router online and immediately called when your receipt showed you were sending me a router. The person I talked to said he would take care of it. You sent it anyway. This required a trip to UPS to return it.
No wonder your rates are so high. You are the most incompetent company on the planet. And no wonder customers hate you so much. You waste endless amounts of time.
[Edit: Name removed]
Email: [Edit: Email address removed
Cell: [Edit: Phone number removed]
EG
Expert
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122K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVianney
Official Employee
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3K Messages
1 hour ago
Thank you for creating a new post. I'm sorry to hear you've had some trouble getting the help you need. I understand you want confirmation on some recent changes, and I'll be glad to help. I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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