Visitor
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2 Messages
You blacklisted my phone without followup and im not even a mobile customer
You have ruined your chances of keeping me as any type of customer. Not only did your company blacklist my phone for over a week now something that i never authorized or claimed needed to be done, I dont even have you as my mobile carrier. Trying to reach an agent is borderline impossible, i dont even have a mobile account with you and u blacklisted my phone. I've contacted the FCC and filed 2 seperste claims trying to resolve this. You people for some reason are sending me text messages from a number I told you isn't working cause you blacklisted it... before you blacklisted me, you never once reached out via telephone text or email confirm whether my device was stolen. I learned from ATT that you blacklisted my phone... Your company is a joke, it has no values and as soon as you unlock my phone I will have nothing to do from you again. Mind you i work in 911 and not having my phone work has several times put my life and the wellbeing of my patients lives at risk
XfinityMatthew
Official Employee
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702 Messages
1 month ago
Hello user_hnve1c . I am sorry to hear about the blacklisting of the phone without your knowledge or consent. Please send us a direct message with your full name and the service address, and we can put in a request with our Xfinity Mobile Escalations team to get this cleared up for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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