Visitor
•
3 Messages
You are not eligible to redeem benefits
I am a long time member and redeem benefits often. Today I tried to redeem an available benefit and I received a message that said I was not entitled to redeem benefits. I tried both the app and my online account and received the same message regardless of the benefit I tried to redeem. I have repeatedly insured that I am logged into my account.
XfinityEricB
Official Employee
•
3.8K Messages
9 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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Ifonlyxfinity__
Contributor
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15 Messages
3 hours ago
I too have been having this issue for a week or two
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