Visitor
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4 Messages
Yellowstone Season 5 Purchased - missing episodes
I purchased Yellowstone season 5 through Xfinity. I've had so many issues with this. Missing episodes, extra delays with availability of episodes. Went to watch episode 8 today and it isn't available for me to watch. This has been a constant problem. Xfinity needs to fix this! I paid for it and I expect to be able to watch it. It's bad enough that I have to wait a day to watch it and can't watch the day it is aired, but to not even provide me the episodes which I have paid for is inexcusable. Those who purchased the season on Amazon Prime can watch it as it airs. I'm fed up with Xfinity right now and ready to just drop it all together.
CCCam
Official Employee
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232 Messages
2 years ago
Hello there. Thank you so much for reaching out to us today. It can take 24 hours from the air date for a digital release. We don't have control over the release of our provider's content. If the episode has already been released I would be happy to troubleshoot this for you.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_bf6a96
Visitor
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1 Message
2 years ago
considering it’s been way over 24 hours and mine still hasn’t shown up, it is completely unacceptable.
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user_Won318
Visitor
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3 Messages
2 years ago
Did they troubleshoot the issue???
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user_30f503
Visitor
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1 Message
2 years ago
Pretty clear EVERYONE who has bought this is having issues. Stop trying to give excuses and pass the buck. Give what's paid for. I bought season 5 and now ep 8 is saying I have to buy again. Pissing me off. About to cancel and send back chopped up pieces of this equipment
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user_fc16ec
Visitor
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1 Message
2 years ago
Problems again fir me after ourchase & xfinity support is useless; they seem to operate on the idea that only after thousands complain dirs someone go in to discover that a patch ir an update or whatever means we cannot access purchased content; they are too big to fail & we are stuck …this is why so many are leaving xfinity & setting up dozens of devices & streaming….
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