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user_o0xb68
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2 Messages

10/28/2026 1:13 AM

Yard restoration

The Xfinity subcontractor recently dug up my yard, destroying my grass and flowers and leaving markings on the pavement. Please look up the order history for my address [Edited: "Personal Information"]. Tell me who to contact for this job. I need to open a formal property damage claim.

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58 minutes ago

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EG

Expert

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122.6K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinitySara

Official Employee

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3K Messages

1 hour ago

Hello, @user_o0xb68. Sorry to hear about this damage! Quick question - have you already attempted to submit a claim via the ticketing process through our Xfinity Assistant, by chance? Both customers and non-customers alike often have self-service options to get these reports going fairly quickly :)

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user_o0xb68

Visitor

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2 Messages

The ai assistant? no they suck and lately it stuck 

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1 hour ago

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XfinityThomasC

Official Employee

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3.8K Messages

No worries, @user_o0xb68 we're all human on this platform and can assist you with getting a claim started. Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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58 minutes ago

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