Yard damage

user_u78m63 Hello, thank you for reaching out through our Xfinity Community Forums. I am truly sorry to hear about the yard damage that happened during your installation. I know how upsetting it is to discover something like that on your property, and I want to help you get this taken care of as quickly as possible.

Has there already been a ticket created for the damage? If so, please include the ticket number.

To get started, please send us a direct message with your full name, service address, and any ticket number you may already have. Once I have that information, I can make sure this is routed to the correct team for review.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

We are here to help and will stay with you until this is resolved