Visitor
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1 Message
yard damage
Hello,
I am contacting you regarding significant damage to my property caused by an Xfinity truck earlier today. The vehicle left deep ruts, tore up sections of my lawn, and disrupted the soil across a large portion of the yard adjacent to the roadway. I have attached photos documenting the damage from multiple angles.
This was not a minor surface disturbance. The truck created trenches, displaced large areas of turf, and damaged the grading near the roadside. I am requesting that Xfinity arrange for the restoration of my property to its prior condition, including proper soil regrading and lawn repair.
Please confirm the next steps and provide a timeline for when an assessment and repair crew can be sent out. I can be available at your convenience to walk the area and point out all affected sections.
Thank you in advance for your prompt attention to this matter. I look forward to resolving this quickly.
Best regards,
Dave
XfinityNatalie
Official Employee
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465 Messages
3 days ago
Hey there, user_uufhz5! Thanks for bringing this important issue to our attention. As a homeowner, I understand where your urgency is coming from to have this issue resolved as soon as possible. I can assure you that you've reached the right place for assistance to look further into this matter.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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