Visitor
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3 Messages
Yard damage
Damage and rutting my yard when installing fiber optics on the street. Have done damage to my driveway and yard with no attempt to make it right. Continue to come back and turning truck and trailer in yard causing further damage even though they are through on my street. I am not happy with the lack of care and concern for my personal property.
user_docdmk
Visitor
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3 Messages
1 day ago
What are my options to get this fixed? Not a very user friendly website when it comes to a situation such as this and calling gets me nowhere do this type of issue that I’ve been able to find.
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XfinityRichard
Official Employee
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2.6K Messages
1 day ago
Hi there, @user_docdmk Thank you for reaching out. I’m really sorry to hear about the damage and frustration you’ve experienced. I completely understand how upsetting it must be to see your yard and driveway affected, especially with repeated visits causing further issues. This is not the level of care we strive to provide, and your concerns are valid. You came to the right place for assistance. Can I please have your full first and last name along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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