Visitor

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1 Message

Thursday, September 18th, 2025 2:17 PM

Yard damage

A couple weeks ago there was a contractor out here running new lines and replacing the cable box in my yard and did damage to my yard and left the old box with a bunch of garbage in it. No one has come to fix my yard or remove the garbage/old box.

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Official Employee

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3K Messages

6 months ago

 

user_oc33vf, Hi there! Thanks for reaching out. This is definitely not the expereince we like to hear after having our local field partners run new lines and replacing that box in your yard. You've knocked on the right door in virtual land. Over social meda, we are a team of experts who are dedicated to resolving damage concerns such as this. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

Visitor

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1 Message

What is a telephone number i can call to see when they will fix our yard

Official Employee

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665 Messages

Hello @user_p3b0lq did you get a ticket opened for the damage to your yard? You can always call 1-800-Xfinity. We can also take a look if you have already gotten that ticket open. If not we would love to assist you in getting that started. 

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