Skip to main content

    Support

    Offers

U
user_uq8ar6
1st Topic
1st Reply

Visitor

 • 

3 Messages

Thursday, May 29th, 2025 9:51 PM

Yard damage

Xfinity began laying cable Oct 2024. Finished burying cable March 2025. The company they contracted with left a bare pile of dirt and holes in my yard. I have gone into the comcast shop multiple times since March 11 to get this issue fixed-ground needs leveled out, holes filled and grass seed planted. I’m told there is an active work order but it’s now going on 3 months. What else can I do to get this issue remedied?

Question

 • 

Updated 

2 days ago

7

2

0

XfinityDilary

Official Employee

 • 

2.2K Messages

2 days ago

 

user_uq8ar6 Thanks for posting on our community forums for assistance. We can help check the status of the order. Could you please send our team a Direct Message with your name and service address? Our team can most definitely take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

0

0

user_uq8ar6

Visitor

 • 

3 Messages

2 days ago

Can you tell me where I can find the direct message icon?

2

0

XfinityJohnG

Official Employee

 • 

1.8K Messages

@user_uq8ar6 If the 

https://forums.xfinity.com/direct-messaging does not work, the direct message option should be on the top right of the page to the left of the bell icon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

user_uq8ar6

Visitor

 • 

3 Messages

I found it and have entered my information. Thanks!

Like

Reply

2 days ago

0

forum icon

New to the Community?

Start Here