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user_x1cpi9
1st Topic

2 Messages

Wednesday, April 10th, 2024 10:06 PM

Closed

Yard Damage from Running New Cable Lines

In January 2024 Duda Construction, a contractor for Comcast, was digging in my yard and my neighbors yards to replace cable lines that failed. 

Three holes were dug across 3 properties. They were never properly filled in. There are chunks of road mixed in with the dirt. 

I was assured a landscaping contractor would take care of this on behalf of Comcast. 

It's been almost 4 months and no one has returned to address the dangers and eye sores that were caused during the repair work.

I haven't been able to get through to an actual person who understands the situation. 

I've been a customer for 30 years. How do we get this addressed?

Thank you for your support 

Question

 • 

Updated 

3 months ago

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Accepted Solution

XfinityAlyssaA

Official Employee

 • 

1.6K Messages

7 months ago

Good afternoon @user_x1cpi9, and thank you for reaching out on our Community Forums with your yard damage concern. We'd be happy to get a ticket submitted to have the landscaping issues addressed. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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user_x1cpi9

2 Messages

The yards were repaired 5/6/24. Thank you. 

6 months ago

0

user_7r37hn

1 Message

6 months ago

I am not a current Comcast/Xfinity customer. The yard in front of my house was dug up. In the process my sprinkler system was damaged and a large pipe was broken. How do I get this fixed by Xfinity?

1

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

Thanks for reaching out, user_7r37hn! I'd be more than happy to submit a ticket to your local team, so they can fix the damage. In order to get started can you, please send us a direct chat message with your full name and complete address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

--

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

Howland24

1 Message

4 months ago

I’ve tried to post my own issue to a separate form but keep getting an error. Comcast dug up our yard and park strip, and we have turned our sprinklers on and the drip system is damaged. There is now a cesspool of mud, algae and stagnant water in the park strip area. 

1

0

XfinityAmira

Official Employee

 • 

3.8K Messages

 

Hello Howland24! Thanks for taking the time to reach out to our team on Forums. We appreciate you bringing this to our attention and my team is here to help. We would love to assist you with having this further looked into and investigated. Please send us a Direct Message so that we can better support you. Here are the detailed steps to direct message us: 

 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_sj362g

9 Messages

3 months ago

I still have not been able to figure out how to send a message..    I am not a comcast/xfinity customer, but they tore up my yard, spray painted my new driveway and left holes in the sidewalk which I am liable if someone gets hurts.   How do I send a message without signing in?    Who can I call ? 

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