Visitor
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1 Message
Yard Damage from Running New Cable Lines
Hello,
About a month ago, a contractor for Comcast was digging in my yard to replace new cable lines. I confirmed this by walking outside and asking what the men were doing in my yard. They dug three giant holes, did a horrible job refilling them (this was during a Michigan winter), and now I have three large sinkholes where the men were digging/working in my yard. Furthermore, one of the utility boxes the men were working near/on is bent over and a big eye sore for the community. Does Comcast plan on returning to fill these holes and replant grass seed? I have two young children and they are attracted to these holes in my yard, naturally, and I do not want them to get hurt because of the terrible job the contractors left our yard. There is easily hundreds of dollars in damage left by these contractors. It is impossible to talk to an actual person calling the main phone number. Thanks.
XfinityDena
Official Employee
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3.2K Messages
3 years ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_a3bf5a
Visitor
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1 Message
3 years ago
I also have the same problem, about 3 weeks ago. I asked the workers that were working on my front yard, and they said they work for Comcast. Now I have 3 large spots, that my grass completely died. I want Comcast to fix this problem.
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