Visitor

 • 

2 Messages

Sunday, January 18th, 2026 2:39 PM

Yahoo eMail Migration -- I answered No, but now ...

I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no.

After doing some research and verifying this was a legitimate action taking place, I got the Get Started screen once more. I said no. I wasn't ready.

About a month later I received a reminder message via my recovery email address. I logged into web email and intended to say yes. However, I did not get the Yahoo Get Started splash screen. So I can't say yes. Every attempt I have made in the past few weeks no longer gives me the Get Started option.

Other than letting time pass hoping that the Get Started screen appears again, which does not sound like a good idea as a count-down timer may be working behind to scenes leading to me losing access to my email account, what am I to do?

I did find a Forum message pointing to a possible useful answer, but it did not work as hoped. Going here -- https://xfinityconnect.email.comcast.net/emailMigration -- had no positive result.

Does anyone have a solution for someone in my position; you are presented with the Get Started option, decline a few times, and are no longer presented with the option to migrate?

Oldest First
Selected Oldest First

Official Employee

 • 

2.9K Messages

4 hours ago

 

JBSC There are a total of 4 emails sent during your migration period, but one of them has to be accepted before time runs out. You get one 30 days before, 21 days before, 15 days after, and finally 27 days after. You need to accept the Yahoo terms and conditions through one of these emails before time expires. Do you still have any of these emails in your trash folder or listed as read in your inbox you can access?

 

forum icon

New to the Community?

Start Here
// -->