Hi sue593! We appreciate you taking the time to visit and reach out on our Xfinity Forum. You can absolutely use your own modem with the Xumo Stream Box. While it is recommended to use an Xfinity Gateway for optimal features, customers have the option to connect their own compatible modem. If you choose to use your own equipment, you can check its compatibility with Xfinity Internet using the My Device Info tool. However, the Xumo Stream Box will still function with your own modem, allowing access to streaming services like Xfinity Stream.
To assist you with adding your own modem, please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” (upper right corner of this page) • Click the “Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityAmira
Official Employee
•
5K Messages
59 minutes ago
Hi sue593! We appreciate you taking the time to visit and reach out on our Xfinity Forum. You can absolutely use your own modem with the Xumo Stream Box. While it is recommended to use an Xfinity Gateway for optimal features, customers have the option to connect their own compatible modem. If you choose to use your own equipment, you can check its compatibility with Xfinity Internet using the My Device Info tool. However, the Xumo Stream Box will still function with your own modem, allowing access to streaming services like Xfinity Stream.
To assist you with adding your own modem, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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