Visitor
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1 Message
Xumo streaming box arrived without ordering it
" I have been an Xfinity internet and cable customer for several years. I did not order a Xumo Stream Box, but one was shipped to my home. I want to know why it was sent, whether it has been added to my account, and whether I will incur any activation, equipment rental, or monthly charges. I did not authorize an additional service."
EG
Expert
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123K Messages
1 hour ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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4.1K Messages
1 hour ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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