Hello @user_pcftej Thanks for reaching out to our Xfinity Community Forums. I hope the day is treating you well. Usually when you are getting an incorrect password error, you're entering the wrong password. In some cases if the Wi-Fi has been activated and customized, the password on the modem is no longer valid. You can also verify your Wi-Fi password in the Xfinity app: https://www.xfinity.com/support/articles/view-change-wifi-password. Let me know if this helps.
XfinityQuemekia
Official Employee
•
542 Messages
4 months ago
Hello @user_pcftej Thanks for reaching out to our Xfinity Community Forums. I hope the day is treating you well. Usually when you are getting an incorrect password error, you're entering the wrong password. In some cases if the Wi-Fi has been activated and customized, the password on the modem is no longer valid. You can also verify your Wi-Fi password in the Xfinity app: https://www.xfinity.com/support/articles/view-change-wifi-password. Let me know if this helps.
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