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user_n1lnvu
1st Topic

3 Messages

Thursday, March 27th, 2025 11:53 PM

Closed

Xumo Activation

Purchased a Xumo directly from Xumo and cannot activate the Xfinity streaming app.  Gives me errors. 

Question

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Updated 

3 days ago

12

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XfinityGabriel

Official Employee

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2.2K Messages

3 days ago

 

user_n1lnvu, Hi there! Thanks for taking the time to contact XFINITY. I can understand the importance of having your Xumo box working correctly as someone who likes to stream entertainment myself. I am sorry to learn about this experience with those errors when trying to activate the Xfinity Stream app. You've reached the right virtual space for support. Our team of experts are dedicated to resolving streaming issues such as this over social media. We can help. The reason you are experiencing errors is due to purchasing a Xumo streaming box directly from Xumo. We actually provide the first Xumo Streaming box for free with a one-time activation fee. Do you have an active internet service account? 

 

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user_n1lnvu

3 Messages

I was able to get it working. Thanks. 

Xfinity says it is okay to purchase direct. 

Option to buy Xumo Stream Box from Xumo

Beginning September 12, 2024, you may see an advertisement on xfinity.com to purchase Xumo Stream Box directly from Xumo for a one-time payment. Xfinity does not currently offer the option to purchase the Xumo Stream Box.

If you select this option, you’ll be redirected to xumo.com to complete the purchase. Xumo will send you a new TV Box (ES1 device; Model OESST11AEI) and PR1 Voice Remote, which you can activate through self-installation. You’ll enjoy access to the same content that’s included with the Xumo Stream Box that is rented from Xfinity, including Xfinity Stream channels, NOW TV, and 300-plus free channels, as well as your favorite streaming apps

3 days ago

0

XfinityDena

Official Employee

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3K Messages

I am glad to hear you were able to get it working. Is there anything additional I may assist you with at this time @user_n1lnvu

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 days ago

0

user_n1lnvu

3 Messages

I am good.  Thanks for your response.

3 days ago

0

XfinityDena

Official Employee

 • 

3K Messages

You are very welcome @user_n1lnvu

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 days ago

0

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