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aak001
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Wednesday, November 27th, 2024 3:59 AM

XTremely Poor Customer Service

Customer Service. I had an issue with billing and the website says error call customer service phone number. Logged in to the chat and after 30 mins the agent says call 800 number. Then call the 800 number and after 10 mins, it sends a web link in the SMS that connects to AI or chat agent again. You scream and then you get a call back from an agent who again takes another 30 mins to look at your account. You are not Xfinity ... 30minute finity.

Disgusting website. Just to login and see the billing, the webpage redirects, then redirects and then and then and then takes forever. After that disgusting levels of up-selling.

This nonsense with Xfinity started around 3 years ago, and without a second thought I can say your IT department architects need to go back to the college.

These issues are disgusting to a point that many of us in our housing community want to switch.

Question

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Updated 

5 months ago

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XfinityAmandaB

Official Employee

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2.2K Messages

5 months ago

 

aak001 Thank you so much for your post on your experiences with the website and for reaching out over the phone for assistance. This is not at all the experience we want any customer to have and thank you for letting us know. We are more than happy to help with any issues you may have here, we always like to help as much as we can in public to assist any other customer that may be having the same issue of course excluding any private information. If we are not able to resolve the issue without getting private information you would be asked to send us a message in private so we can continue to assist there. We are not a traditional live chat when you get in private with us and there may be some delay in our reply but we are always still there and will reply as soon as we are able. With that, I would love the chance to help make sure you are taken care of with any issues you may be having with the site or app or any issue related to your account and services as well. Feel free to provide a little more detail on the issues you are running into so we can help get you taken care of. 

 

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