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cricket
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Not applicable

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2 Messages

Friday, July 8th, 2022 3:03 AM

Closed

XRE-22005

Can’t repair Bluetooth earbuds

Question

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Updated 

3 years ago

1.4K

2

0

XfinityDilary

Official Employee

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2.2K Messages

3 years ago

Hey, @cricket! Thanks for posting on our community forums for assistance with your Bluetooth earbuds. To confirm, are these the steps you are taking to pair it? Pair a Bluetooth Device with your X1 TV Box or Flex Streaming TV Box. Also, have you tried rebooting both the TV box and earbuds? 

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padx

Visitor

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9 Messages

3 years ago

Xfinity team

 pls provide fix for  XRE-22005 cannot pair or cannot connect to Bluetooth device error.

Note my Xfinity flex box was connected and working with my Sony bluetooth headphones for many months suddenly  since April 2022 after flex box firmware was updated . I tried restarting the flex box , restarting my sony headphones  ,forgetting the bluetooth pairing information on flex box and retried every known steps nothing worth.

note my sony headphones pairs and works fine with my phone, tablet and pc. 

pls help

thanks

Pad

9

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CCChe

Official Employee

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6.9K Messages

Hello @padx, thanks for sharing your experience. Sorry this isn't working for you right now. Have you tried the steps listed above to see if that helps? 

I no longer work for Comcast.

3 years ago

0

padx

Visitor

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9 Messages

Yes nothing works..is there a factory reset option for flex box that I can try ?

if yes can you share the steps

3 years ago

0

CCBrandon1

Problem Solver

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770 Messages

You can try these steps here

  1. Make sure that the Flex box is turned on
  2. Then you have to press the POWER and MENU buttons simultaneously
  3. On the Xfinity remote, press the UP and DOWN buttons simultaneously
  4. A menu will appear. You have to select Restore Defaults. Then press OK
  5. This will reset your Flex box back to its factory settings

I no longer work for Comcast.

3 years ago

0

padx

Visitor

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9 Messages

how do I identify the power and menu button . is this on the Xfinity flex box's remote ?

3 years ago

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CCTyler1

Problem Solver

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409 Messages

Yes, that is correct! Please let me know if completing those steps helped the situation, and we will be standing by. I realize you've been trying to resolve this for a while now, so please know that your time, patience, and all your hard work does not go unappreciated! 

I no longer work for Comcast.

3 years ago

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