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user_ig61rf
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Wednesday, October 1st, 2025 11:01 PM

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XRE-03059 persistent error

XRE-03059 error message on all 3 boxes for several days.  Was on the phone with Customer Service for hours yesterday.  Was promised Advanced Tech Support and a resolution by this morning 10/1.  The error message is still there.  They said there is a widespread issue in NH.  I know they have been doing “upgrades” in the area all summer.  Help!

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6 months ago

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XfinityAmandaB

Official Employee

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3K Messages

6 months ago

 

user_ig61rf Thank you so much for stopping by for help with this XRE error. The XRE errors are related to network connection issues for sure. I would be happy to help look into what is going on so we can get your boxes back up and running. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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