Visitor
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2 Messages
XRE-00021 message
My TV was working perfectly when it suddenly went black. Then the XRE-00021 message appeared onscreen. I have already turned off my cable box and unplugged it.
Please fix, thank you.
Visitor
•
2 Messages
My TV was working perfectly when it suddenly went black. Then the XRE-00021 message appeared onscreen. I have already turned off my cable box and unplugged it.
Please fix, thank you.
XfinityRichard
Official Employee
•
3.3K Messages
4 hours ago
Thank you so much for your time and patience, @user_9ac994 I really appreciate it. I’m so sorry for the inconvenience this may have caused. It does look like this was part of a nationwide service interruption, but we are now seeing reports that services are being restored for customers.
If you’re still experiencing any issues, please let me know, I’m here to help make sure everything is fully back up and running for you!
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