Visitor
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2 Messages
Xpro battery
How do I go about purchasing the battery pack for the xpro? I just received it, but there’s no battery for when power goes out.
Visitor
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2 Messages
How do I go about purchasing the battery pack for the xpro? I just received it, but there’s no battery for when power goes out.
XfinityAlfonso
Official Employee
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2.4K Messages
4 hours ago
Hey there user_epoy6c thanks so much for taking the time to reach out here via our Xfinity Forums! The backup battery is a separate purchase, but can be added onto your order before check out. Since you just received the Xpro Extender, we'd be happy to assist in getting the battery backup to you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
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