xpods offline

I have spent hours upon hours working with "live" agents to bring my xpods online. They have all told me that they will resolve the issue. More often than not, I am disconnected after having been told everything should be working once they reset my modem. I can't believe how frustrating this is. I have one account with two Xfinity addresses and have had no success connecting my xpods at either address working with multiple agents. Using the Xfinity app, the xpods are identified and then will not come online. They are listed under wifi equipment--offline. You would think after seeing how many hours I have spent on this issue, there would be someone who could resolve what looks to be some sort of programming issue or replace the xpods with ones that are programmed to work. I just can't spend any more frustrating hours without resolution. I have even been told by an Xfinity associate to buy a different extender at Best Buy, which I probably will now have to do. I truly hope no one else has to go through this aggravating unsuccessful process.