Visitor

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8 Messages

Saturday, August 22nd, 2026 1:21 AM

Xinity rewards Amazon bookshelf 8-20

I successfully redeemed the Amazon Bookshelf offer for "One Last Summer Read" yesterday, August 20.  And I have the promo code.  I waited until later to redeem it though because it is valid through August 27 & there were so many issues last week with the Amazon credits. 

When I click on the link, it opens up the "One Last Summer Read Bookshelf".  However, when I put in my promo code, I get a message that "Voucher was applied to another Amazon account. Login with the correct Amazon account to use the voucher."  

I definitely didn't apply it to a different Amazon account because I only have one.  And the voucher is definitely not applied to my account.

Any suggestions?

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Official Employee

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2.6K Messages

4 hours ago

 

user_Maryland My team will have to get this escalated on our end for your rewards concern today. 

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