We’re new customers and had requested a 4K box upon subscribing. The box they sent is the XG1v3 and not compatible with 4K streaming. We called and were told to go to the local store and pick one up. The store does not have one. Is there a way to order one online as I’ve spent hours on the phone an hour driving to a store and then an hour waiting for a in store rep to say sorry we don’t have any.