Visitor

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2 Messages

Wednesday, July 29th, 2026 10:40 PM

XG1v4 wired DVR replacement

Hello,

Xi6-T was mistakenly supplied for a failed XG1v4 wired DVR. Please help me correct this situation as I do not want to lose the local DVR.

Thanks!

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Official Employee

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2.3K Messages

2 hours ago

user_jvd60p thank you for using the Xfinity Community forums page to reach out. Your equipment concerns can definitely be addressed. Did you have an incorrect device shipped over as a replacement or did you process an exchange in person at a local Xfinity Service Center location?

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